Funding

Instructions

Login Client Portal to Process Deposit

Deposit
Withdrawal

Deposit

Faster Payment System (FPS)

Bank Name	Bank of China (Hong Kong) Limited
Bank Code	012
Account Name	Max Online Limited
FPS ID	111785481
Deposit Currency	HKD only
Fees & Charges	No Charges
Processing Time	Normally within 1 Hour (Mon to Friday 09:00 – 24:00)
Remarks	All HKD transfer amounts will be converted to USD based on the following rate: 7.85 HKD to 1 USD

Bank Transfer

Bank Name	Bank of China (Hong Kong) Limited
Bank Code	012
Account Name	Max Online Limited
Branch Code & Account No. (HKD)	88420047392
Branch Code & Account No. (USD)	88420047402
Deposit Currency	USD or HKD
Fees & Charges	No Charges
Processing Time	Within Same Day or Next Trading Day
Remarks	All HKD transfer amounts will be converted to USD based on the following rate: 7.85 HKD to 1 USD

After completing the transfer, please send us the deposit or acknowledgement receipt with your Max Online Gold User ID and full name by email to cs@maxonline.io.

Important Notes:

In the event that we receive your funds during 09:00 – 16:00 HKT, your funds will be credited to your trading account within the same day. Funds received between 16:00 – 24:00, we will endeavour to process the transaction within the same business day. Any funds received after 00:00 – 09:00 will not be credited until the next business day.
Cash or third party payments are not accepted. We only accept funds originating from a bank account held in your name, and third party funds will be rejected and returned to the originator (a 2% service charge will be deducted from the refund of 3rd party deposit). Please be aware that Max Online cannot guarantee the receipt or the return of such funds.
To ensure that we credit the correct account, we may request a copy of your bank statement or card for verification purposes. If we fail to receive this, we will return the funds to the originator (with applicable bank charges deducted from the payment amount).
Please make sure that all required information is valid and correct. If not, the transaction may be rejected, returned and/or delayed by the bank, with the possibility of charges being imposed. We accept no responsibility for any loss or damage as a result of rejection, return and/or delay. Any charges imposed by your bank, the intermediary bank or our banks may be deducted from the payment amount.

Applicable Region	Mainland China Clients
Deposit Currency	CNY
Per Order Transaction Amount	CNY 4,500 – 100,000
Fees & Charges	No Charges
Processing Time	Normally within 1 Hour (Mon to Friday 09:00 – 24:00)
Remarks	All CNY transfer amounts will be converted to USD based on the rate of the third-party service provider.

After completing the transfer, please send us the deposit or acknowledgement receipt with your Max Online Gold User ID and full name by email to cs@maxonline.io.

Important Notes:

Cash or third party payments are not accepted. We only accept funds originating from a bank account held under your name. Third party funds will be rejected and returned to their original source (with the applicable bank charges deducted from the payment amount), and will generally take 5 to 10 business days to process. Please be aware that Max Online Limited cannot guarantee the receipt or return of such funds.
Please make sure that all required information is valid and correct. If not, the transaction may be rejected, returned and/or delayed by the bank, with the possibility of charges being incurred. We accept no responsibility for any loss or damage as a result of rejection, return and/or delay. Any charges imposed by your bank, the intermediary bank or our banks may be deducted from the payment amount.
Please be aware that we only return funds to their original source to comply with Anti-Money Laundering Regulations. If your bank account details change and you would like to use a different bank account for funding your account, please contact our Client Services Team at cs@maxonline.io and notify us that you would like to register a new bank account with us. You will be required to provide bank proof for your new account, as with your initial registration.
Online Payment Gateways we offer are payment services provided by a third party. This third party company is not a bank nor regulated by any regulators. Using the Online Payment Gateway has its own risks. Max Online Limited does not guarantee that Clients’ funds can be successfully transferred to Max Online Limited’s bank account or refunded to your bank account when there is a failure in deposit. Max Online Limited is not responsible for any loss suffered by Clients in using the Online Payment Gateway.

Applicable Region	Other Clients
Bank Name	Bank of China (Hong Kong) Limited
Bank Code	012
Account Name	Max Online Limited
Branch Code & Account No. (HKD)	88420047392
Branch Code & Account No. (USD)	88420047402
Bank Address (Applicable to international wire)	Bank of China Tower, 1 Garden Road, Central, Hong Kong
SWIFT Code (Applicable to international wire)	BKCHHKHHXXX
Deposit Currency	USD or HKD
Fees & Charges	No Charges
Processing Time	1-2 Business Days
Remarks	All HKD transfer amounts will be converted to USD based on the following rate: 7.85 HKD to 1 USD

After completing the transfer, please send us the deposit or acknowledgement receipt with your Max Online Gold User ID and full name by email to cs@maxonline.io.

Important Notes:

Deposits are accepted in USD and HKD only
In the event that we receive your funds between 09:00 to 16:00 HKT, your funds will be credited to your trading account within the same business day. Any funds received after 16:00 HKT will not be credited until the next business day.
Cash or third party payments are not accepted. We only accept funds originating from a bank account held in your name, and third party funds will be rejected and returned to the originator (with the applicable bank charges deducted from the payment amount). Please be aware that Max Online cannot guarantee the receipt or the return of such funds.
To ensure that we credit the correct account, we may request a copy of your bank statement or card for verification purposes. If we fail to receive this, we will return the funds to the originator (with applicable bank charges deducted from the payment amount).
Please make sure that all required information is valid and correct. If not, the transaction may be rejected, returned and/or delayed by the bank, with the possibility of charges being imposed. We accept no responsibility for any loss or damage as a result of rejection, return and/or delay. Any charges imposed by your bank, the intermediary bank or our banks may be deducted from the payment amount.

Withdrawal

Max Online Gold provides customers with convenient and fast online withdrawal services. Customers can apply for withdrawals at any time 24 hours a day.

	Local Withdrawal	Mainland Withdrawal	International Wire
Withdrawal Currency	USD or HKD	CNY	USD or HKD
Per Order Transaction Amount	USD 150 or more	USD650 – 13,000	USD 150 or more
Fees & Charges	Transaction fee of US$20 will be charged for every single withdrawal of less than US$150. This amount shall be deducted from the withdrawal amount. (Except Account Termination) Client may be charged a fee by banks via cross-bank transfer. For exact bank charges, please consult your bank directly.	2% of withdrawal amount If withdraw less than 650USD please contact our customer service department.	A USD10 per-transaction fee will be charged Client will be liable for any bank transaction charges incurred, and any possible intermediary bank charges which will be deducted from the withdrawal amount. For exact bank charges, please consult your bank directly.
Remarks	All withdrawal amounts will be converted based on the following rate: 1 USD to 7.75 HKD	All withdrawal amounts will be converted based on the rate of the third-party service provider.	All withdrawal amounts will be converted based on the following rate: 1 USD to 7.75 HKD All non-USD withdrawal will be converted to base currency based on the rate of bank.

	Local Withdrawal
Withdrawal Currency	USD or HKD
Per Order Transaction Amount	USD 150 or more
Fees & Charges	Transaction fee of US$20 will be charged for every single withdrawal of less than US$150. This amount shall be deducted from the withdrawal amount. Client may be charged a fee by banks via cross-bank transfer. For exact bank charges, please consult your bank directly.
Remarks	All withdrawal amounts will be converted based on the following rate: 1 USD to 7.75 HKD

	Mainland Withdrawal
Withdrawal Currency	CNY
Per Order Transaction Amount	USD150 – 6,000
Fees & Charges	2% of withdrawal amount Transaction fee of US$20 will be charged for every single withdrawal of less than US$150. This amount shall be deducted from the withdrawal amount.
Remarks	All withdrawal amounts will be converted based on the rate of the third-party service provider.

	International Wire
Withdrawal Currency	USD or HKD
Per Order Transaction Amount	No Minimum
Fees & Charges	A USD10 per-transaction fee will be charged Client will be liable for any bank transaction charges incurred, and any possible intermediary bank charges which will be deducted from the withdrawal amount. For exact bank charges, please consult your bank directly.
Remarks	All withdrawal amounts will be converted based on the following rate: 1 USD to 7.75 HKD All non-USD withdrawal will be converted to base currency based on the rate of bank.

Funding

Instructions

Deposit

Withdrawal

Local Withdrawal

Mainland Withdrawal

International Wire

Local Withdrawal

Mainland Withdrawal

International Wire