Learn more about Frequently Asked Questions by Clients
No
There is no minimum or maximum deposit for opening or maintaining a trading account.
We do not accept joint account applications at the moment, only individual account application will be accepted.
You must be between 18 to 70 years old.
Yes, we accept account opening applications from non-Hong Kong residents. (except for US residents)
We only accept online account opening applications.
Please visit the following page for full details. Open Real Account
Please visit the following page for full details. Open Real Account
Upon receipt of the complete application package, your application will be processed in 2 to 3 business days. You will receive your User ID and default password in separate emails after your Max Online account is opened.
Please contact Max Online Client Services Officers on +852 2166 1197 and provide your full name and application reference number so that we can better assist you.
You can send clear documents to cs@maxonline.io.
If there is any problem concerning the application, our staff will inform you by email or phone call as soon as possible. Please check your mail-box regularly.
[If you have not logged in to your account since completion of account opening]
Your initial login password (provided in the Default Password Notification) will be sent to your registered email when your application is successfully processed. If you have deleted or lost the email, please contact Max Online Client Services Officers to re-issue a new password for you.
User ID is provided to you in the account activation letter by email. If you did not receive the email, please contact Max Online Client Services department for assistance.
Please contact Max Online Client Services Officers immediately to re-issue the Password for you. After verifying your identity, a new set of password will sent to your registered email. Please note that the default password must be changed the first time you log in the platform.
Login to your trading account and click “Tools > Option” under the toolbar. Click “Change” button under “server” tab.
To find out the reason or request to unlock your account, please contact Max Online Client Services Officers for further assistance. Following are some of the common reasons for login lock:
User ID cannot be changed.
Please confirm that:
If you have confirm the points above and still cannot login, please contact us at +852 2166 1197 or send an email to cs@maxonline.io
Please contact Max Online Client Services Officers to get the Change of Account Information Form
Please contact Max Online Client Services Officers to get the Change of Account Information Form
Cash collateral required to keep on deposit to place a new order or maintain positions held.
(Maintenance) Margin Ratio refers to the ratio of Net Equity to Required Margin and is calculated using the following formula: Net Equity ÷ Required Margin x 100. The higher the Margin Ratio, the lower the leverage risk. For more details please refer to the following link. Trading Rules
Leverage refers to the ability to hold a position of greater value than the actual required capital. Trading Rules
The maximum leverage is Gold:200 times, Silver: 100 times which cannot be changed by customers.
The rollover earned overnight for the open positions will only be credited or debited from the account after the end of that trading day.
It refers to the profit/loss of open positions marked-to-market. This is calculated and updated at real-time.
Realised trading profit/loss will be settled (i.e., credited to or debited from the cash balance) at Trading Close.
Usable Margin is the amount of funds available in your account to make a new trade. This amount takes the realised profit/loss from closed trades and rollover that has yet to be settled, into account.
The realised profit/loss from closed trades and rollover will be reflected in Available Funds on the respective value dates. Hence, there may be a differential amount between the Usable Margin and Available Funds.
The sum of unrealized profit/loss and account balance.
The sum of cash balance, including unsettled and settled profit/loss and rollovers.
Yes. Short positions will be marked-to-market using the current BUY price while long positions will be marked-to-market with the current SELL price. Both SELL and BUY prices are updated at real-time.
Your Positions will be closed out automatically if net equity falls below 60% of the required margin.
Due to various market-prone factors notwithstanding widened spreads, negative rollover spread, or increase in required margin, your hedged trades may still be subject to Auto-Closeout.
No margin call will be issued.
As your account status is monitored at regular intervals, there may be a few minutes of time taken for the system to determine whether the account is subject to auto-closeout after margin ratio falls below 60%. Within this time difference, if margin ratio rises back above 60%, no Auto-Closeout will be triggered.
No.
Please refer to Trading Rules
The spread is the difference (in pips) between the quoted sell price and buy price.
Please click on the following link to view standard Max Online spreads: Trading Rules
It means while there is a big difference between the designated trading point ordered by the client and the actual trading point when conducting transactions. The trading system has a “Limit Slippage” setting function.
No. MT4 is for bullion trading only.
Margin will only be deducted when an order is executed.
Since margin is not deducted when initially set, if usable margin is not enough when orders are to be executed, system will cancel those orders automatically.
For details, please refer to the following link. Account Funding
No handling fees will be imposed but all bank charges will be borne by client.
For UnionPay: One to two business day. Same-day processing for deposit received by 16:00 HKT.
For International Wire Transfer: Up to 5 business days
For local bank transfers: 1-2 business days
For local cheques: 1-2 business days
To make a fund withdrawal request, you must fill out a Withdrawal Request Form. (Please click here to download） and send to cs@maxonline.io. Withdrawals are made by way of bank remittances only.
Local payments:
You will be liable for any bank transaction charges incurred.
China UnionPay :
Transaction fee of US$20 will be charged for every single withdrawal of less than US$150. This amount shall be deducted from the withdrawal amount.
Transaction charges shall be waived for withdrawals of US$150 or above.
Overseas payments:
USD 10 per transaction. Your bank may apply inward remittance charges. Intermediary bank charges may apply which will be deducted from the withdrawal amount.
No.
No. But due to online security considerations, funds may be transferred in batches on the same day.
Once a day.
We have bank account with Bank of China (HONG KONG) .
For more details please refer to the following link.
Account Funding
We accept withdrawal/deposit requests in US Dollar only. If you withdraw/deposit in other currencies, the fund will be transferred to USD at bank rate.
Yes, you can send fund withdrawal request form to cs@maxonline.io at any time.
Any withdrawal requests received after 16:00 HKT will be processed on the next business day. No requests shall be processed on Saturdays, Sundays or on Hong Kong public holidays.
Negative rollovers are shown as withdrawal on MT4 platform
iOS 5.0 or later
Compatible with iPhone, iPod Touch and iPad
Android OS 2.1 and higher
Compatible with smartphone or tablet PC powered by Android
Real Account: Please select “MaxOnline-Live Server”
Demo Account: Please select “MaxOnline-Demo Server”
MT4 Platform: Click 檢視(View) -> 語言(Language)
MT4 for IOS: Setting > Interface
MT4 for Android: You have to change the language settings of your mobile.
