Change Account Info

Our customer service specialist will soon contact you to confirm customer information

"*" indicates required fields

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This field is for validation purposes and should be left unchanged.

MT4 Account*

(9 digits)

Given Name*

Surname*

Email Address*

Information needs to be changed*

New details: (New address / email / phone number / banking information)*

Address Proof (must be within 3 months) - including utility bill, credit card or bank statement

Accepted file types: png, bmp, jpeg, jpg, gif, pdf, Max. file size: 10 MB.

Bank Proof - bank book, bank card, or copy of your bank statement

Accepted file types: png, bmp, jpeg, jpg, gif, pdf, Max. file size: 10 MB.

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Reset MT4 Password

The process will take no more than 30 mins in a normal business day while we verify your account details. You will receive the new password in your registered email.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Given Name*

Surname*

MT4 Account*

(9 digits)

Registered ID Document Number*

Registered Phone Number*

Registered Email Address*

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Application Form for Adjusting Leverage Ratio

Please note: Clients must ensure there is no gold or silver trading lots in the trading account while in the process of adjusting leverage ratio.

After your request has been received, our Client Services Officers will send you a confirmation email within 3 working days.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Given Name*

Surname*

MT4 Account*

(9 digits)

Registered Email Address*

Leverage Ratio Required To Be Adjusted:*

Standard A Account (Gold 50 Times & Silver 25 Times) - Auto Closeout will be triggered if net equity falls below 60% of margin ratio in USD.

Standard B Account (Gold 100 Times & Silver 50 Times) - Auto Closeout will be triggered if net equity falls below 60% of margin ratio in USD.

Standard C Account (Gold 200 Times & Silver 100 Times) - Auto Closeout will be triggered if net equity falls below 60% of margin ratio in USD.

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